5000 families who were separated on the run have turned to the red cross for help. there are many more who have not. >> it's often the young men who make the difficult and dangerous journey to europe, and the rest of the family joins them, but there are some cases -- very dramatic ones -- were smugglers actually separate the family. they are told they will be getting in a truck, and suddenly, there are two. one is going to sweden, and the other to germany, and suddenly, they are separated. >> this family from afghanistan got separated at the iranian- turkish border in the midst of a shootout. smugglers were supposed to take them to italy, but now, they are only taking those who managed to make it to the turkish side.